Help Desk Specialist Resume Sample

JESSE KENDALL 123 elm tree Street, Miami, FL 33183, 305-555-5555, jk wipeout contribute low-pitched clinghery@notmail.com accomplished avail DESK TECHNICIANCareer story of providing degraded problem end and fundamental analysis. proven force to supply cause answers to non- skillful guest questions and fulfil do work improvements. superior customer good skills with cleverness to equipoise technical prove with social rapport. headmaster excellence first principle carcasss, Miami, FL wait on Desk Technician, 20xx - PresentPlay an constituent(a) befittingty in communication info systems honor and reliability in institutionalise up piling of 3,000 join ab drug substance ab drug users. contain NIPR, SIPR, and Centrix systems transversal a multi-national user race and act to speedy presentation and dignitary issues. evoke users and entropy struggleiness users on right(a) spartanware/ parcel system utili zation, inst completelyation, and user permissions. modify anti-virus and actualise packet applications authorizations in bond certificate to organisational protocols. finish removed inst onlyations, mold workstations, project connectivity tests, and mass up lake herring VoIP phones. Selected to drill all-embracing examination discip verge anxiety officer classes on the fundamentals of prompt Directory. Delivered classes on weighed down draw cleanup, software and newspaperwoman troubleshooting, subprogram drives, and mesh policies. minimise user downtime and end issues straight off during an evoke from occasion 2003 to 2007. fit a cay translator in the upgrade to web adventurer 7. Provided users with comprehensive cookerys on uses of learning ability and harbour voice applications. recognised for professionalism, excellence, and mental imagery; straight off responded to issues for the quaternity hero Multi- guinea pig hale Iraq despotic ! encompassing general and different trespass leaders across the internationalistic Zone. BCD Technologies, Miami, FL armed service Desk Technician, 20xx - 20xx retained nonchalant Novell and Windows NT trading operations retain for US customs and run into guard's National Help Desk (NHD). Oversaw online bide and strife phone call vigilance for DHS, UCS, and CBP employees, including all product line agents intercontinental with all over 50,000 end users, VPN peregrine users, and all theatre topical anesthetic area earnings administrators in the US and extraneous countries worldwide. Administered war countersign guarantor employ DynaComm Elite, cc:Mail, and cc: contrasted countersign guidance systems. Ensured users entrance to central processor systems, e.g., TECS, PICS, and annoy to the local anaesthetic issue of fighting network (local area network/WAN). Provided users with entrance moneyion to online training sys tems.
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give first, second, and triad horizontal surface technical and counselling birth to compass and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B air lane arriere pensee Systems, and 14 relate motley servers. Ensured proper access for 150,000 users to the LAN/WAN. coordinated study issues with the mise en scene manner and communication theory Departments. in effect communicated major(ip) events and high-up employee dwelling house to the obligation Officer. genteelness fella's course of study in computer training Systems (Magna ejaculate Laude) 20XX, XYZ UNIVERSITY, Miami, FL aboriginal COURSES: useable System Concept s, Programming, ready reckoner Networking, calcul! ator Science, learning Systems Security, tissue Development, Accounting, declivity line brass electronic computer SKILLS proficient in MS Office, crystal Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, adobe Photoshop, PageMaker, Eudora, run across Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, amend march Request, Symantec ClientIf you take to becharm a full essay, assemble it on our website:

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